30% off ALL Dangle Earrings - use code WELCOME30

FAQ

SHIPPING AND HANDLING

How much does shipping cost?

We offer standard shipping with Australia Post for a $7.50 flat rate

We do offer FREE STANDARD POSTAGE on orders over $50. This offer is only available to Australian residents. 

How is my parcel sent?  
All items are sent via Australia Post (within Australia). 

Can my parcel be tracked? 
Yes. Once your package has been scanned into Australia Post, you will receive a confirmation email which will include your tracking information (Australian customers only).
Love Rosetta Franco will not be held responsible for any lost items once handed over to Australia Post. Please contact us if you require insurance (additional costs involved)
If you have any questions in regards to the tracking of your parcel, please call Australia Post on 1800 101 318.

What are our processing/handling times? 
If your item is in stock, we will ship your items within 24 hrs of receiving your order (excluding weekends and public holidays).
Delivery times vary depending on your location. Items are sent from Metro Brisbane. Most areas will receive their items in 2-6 days. Please check here for estimated delivery times to your area . 
Do we post Internationally? Yes, we post internationally to various countries. Please note that this form of postage is Air Mail only (no tracking). If you require tracking, you will need to email us for further information. Love Rosetta Franco will not be held responsible for any extra taxes or fees associated with customs that may be issued upon arrival into your country. These charges will be additional charges, responsible by the package receiver.

 CARE INSTRUCTIONS

  • Store pretties in a clean, dry environment, cleaning regularly with a jewellery cloth is recommended
  • Avoid contact with cosmetics, perfumes, hairspray and moisturizers as this may cause damage.
  • Remove all pretties before making contact with any water.

RETURNS AND EXCHANGES

  • Please choose your items carefully as for hygiene reasons, we cannot offer refunds or exchanges for change of mind or incorrect choices.
  • If your item is defective please contact us so we can rectify the problem for you
  • Should you have any questions or concerns with your purchases, please contact us directly at hello@loverosettafranco.com or click here.

CUSTOM ORDERS

Are you chasing a custom order? 
Please send us an email and we will endeavour to meet your visions. 
Note - Wait times will vary however; we can confirm an approximate ETA before payment is made.

COLLABORATION AND WHOLESALE

Always happy to hear from any collaboration opportunities and welcome wholesale enquiries.
Please contact us at hello@loverosettafranco.com

SOCIAL

To go into the draw to win limited edition Love Rosetta Franco pieces we want to see you rocking our pretties.  Please share via Instagram @loverosettafranco and use the hashtag #loverosettafranco